Enterprise · Leadership into practice
Connect strategy, product delivery, purchasing, and employee experience so access lasts beyond a single project or champion.
For business leaders, product and design teams, engineering, procurement, HR, and accessibility program leaders.
Build your enterprise action planTwo experiences. Shared responsibility.
Choose a focus for a relevant journey example and planning prompts. The toolkit supports both.
A person finds a product, creates an account, completes a purchase or service request, and gets support across your website, app, and vendor systems.
Bring together: Executive sponsor, product management, design, engineering, content, research, QA, procurement, and customer support.
Choose one customer or partner task. Trace the whole journey and include disabled users in defining a usable outcome.
An employee signs in, completes onboarding, uses collaboration tools, takes training, and submits an internal request across teams and platforms.
Bring together: Executive sponsor, employee experience or HR, IT, procurement, communications, learning teams, accessibility partners, and employees.
Choose one everyday employee task. Include the people affected and the owners of the tools, content, and support handoffs.
Six decisions that shape access
Choose one recurring practice
your team can improve and sustain.
Who can turn the priority into a decision?
A sponsor, accountable service owner, and funded improvement route.
Where does accessibility enter delivery?
Clear expectations from discovery through release and support.
What can prevent the next repeated barrier?
Owned components, documented usage, and checks in consuming products.
What evidence follows the purchase?
Requirements, acceptance evidence, and vendor commitments that survive handoff.
What makes the expected practice achievable?
Role-specific support, time to apply it, and participation by disabled people.
What will leadership decide from this?
A short review connecting user barriers, delivery evidence, and decisions.
Make access a shared purpose. Give decisions an owner. Support delivery. Learn from the experience.
Read. Discuss. Apply.
Seven enterprise tools, plus the sector brief, ACLT foundation, and Guardians of Inclusion. Read online or download a readable HTML copy. Institute materials are working drafts.
10 resources
Connect accessibility priorities to decision authority, service ownership, and resources.
Governance · Institute working draft
Read resource: Create an enterprise accessibility program charterCarry critical user tasks and accessibility evidence through the delivery lifecycle.
Product delivery · Institute working draft
Read resource: Build accessibility into product and release decisionsGive reusable components owners, supported usage, review evidence, and maintenance triggers.
Product delivery · Institute working draft
Read resource: Govern accessible components and shared patternsConnect ACR review, task evidence, acceptance, maintenance, and renewal.
Procurement · Institute working draft
Read resource: Carry vendor accessibility evidence into the contract lifecycleConnect role expectations with protected time, usable guidance, expert support, and participation.
Planning · Institute working draft
Read resource: Make accessible practice achievable across teamsUse a focused brief to connect user impact, prevention, vendor actions, and resource decisions.
Measurement · Institute working draft
Read resource: Turn enterprise accessibility evidence into executive decisionsDistinguish a technical target, applicable obligations, and the evidence needed to support claims.
Standards · Institute working draft
Read resource: Set an enterprise accessibility target with clear scopeUnderstand the core idea: accessibility becomes sustainable when it is part of organizational identity and practice.
Connect product ownership, design systems, procurement, and release decisions.
Product delivery · Institute working draft
Read resource: Enterprise: make access part of deliveryIntroduce the Institute initiative and facilitate a conversation about people, barriers, and leadership responsibility.
Empathy · Institute working draft
Read resource: Guardians of Inclusion: empathy in actionTry another term or clear the workstream filter.
Primary sources checked November 2, 2026
Define a technical target, confirm the obligations for your markets and services, and make accessibility claims match the scope of the evidence.
W3C standards, legal duties, and contract requirements serve different purposes. Use the requirements guide to prepare a discussion with your authorized policy, legal, and accessibility leads.
Read the enterprise requirements guide · W3C WCAG overview · DOJ web accessibility guidance
One journey. One practice. A next step.
Tie one improvement to your product or business planning cycle. Download a copy to bring to the team.
Keep the conversation moving
Use the culture review with your team, or talk with Dr. Deb about accessibility culture, research, and collaboration.
