Government: make access an agency practice

Start with ownership, service journeys, and accessible publishing across agency boundaries.

Starter draft for review. Use as a conversation or planning aid.

Open the government sector hub for workstreams, a toolkit, and an agency action plan.

Start with a service journey

Choose one public service people need to complete. Trace the journey through web pages, forms, documents, third-party systems, and support channels.

Leadership questions

Who owns the whole experience when multiple teams or agencies contribute?
How do accessibility barriers reach the people who control priorities and funding?
Where are publishing and procurement expectations recorded and reviewed?

A useful first action

Bring a service owner, content publisher, procurement representative, and accessibility practitioner together. Select one recurring barrier and agree an owner, a workflow change, and a review date.

Evidence to collect

A documented owner for each handoff
Examples of accessibility requirements in routine decisions
User feedback and observed completion barriers
Changes to publishing templates or service review practices

Recommended companion: Build access into document publishing.

This brief focuses on organizational practice. Confirm applicable legal obligations and deadlines separately.

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