ACLT Institute

Advancing Accessibility. Shaping Culture.

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Checklist · Healthcare

Review accessibility evidence for healthcare technology

Connect portal, telehealth, scheduling, and other system evidence to purchase and renewal decisions.

Starter draft for review. Use as a conversation or planning aid.

Describe the service and configuration

Identify the product version, modules, integrations, devices, channels, users, and critical tasks. Include scheduling, intake, authentication, messages, telehealth controls, and support as relevant.

Examine the evidence

1. Request a current Accessibility Conformance Report (ACR), evaluation methods, covered features, and known limitations.
2. Confirm that it matches the purchased version and intended configuration. Read remarks alongside conformance claims and identify missing or inconsistent information.
3. Request task demonstrations and coordinate qualified review of important workflows. Use synthetic data and approved test environments.
4. Document the effect of barriers, vendor responses, remediation commitments, responsible contacts, and due dates.
5. Work with authorized procurement and service leaders to agree requirements, acceptance evidence, support arrangements, and review triggers.

Keep access attached to implementation

Name the contract owner, deployment partner, service owner, and acceptance reviewer. Check the implemented configuration and cross-system handoffs. A vendor report does not establish that the organization's delivered service is accessible.

Plan beyond the purchase

Review material updates, new integrations, and renewals. Carry open commitments into the contract and service-owner review process. Coordinate privacy, security, and clinical workflow review through the organization's established channels.

Record the next decision

Product and version; intended task; evidence reviewed; unresolved concern; vendor action; accountable organizational role; due date; acceptance check; and next review.

ACLT connection: access expectations remain effective when buying decisions carry through to implementation and ongoing vendor relationships.