Lead the accessibility conversation

A focused meeting guide to turn shared intentions into ownership, decisions, and follow-through.

Starter draft for review. Use as a conversation or planning aid.

Before the conversation

Choose one service, product, or publishing workflow to discuss.
Invite its decision-maker, a delivery representative, an accessibility practitioner, and people who can speak to user experiences.
Share the agenda in an accessible format and invite access needs in advance.
Bring a concrete barrier and evidence of its effect. Avoid naming or blaming individuals.

A 30-minute agenda

First 5 minutes: describe who needs access and where the current process fails them.
Next 10 minutes: identify decisions, handoffs, and incentives that allow the barrier to recur.
Next 10 minutes: agree one change to the working process, its owner, and the support that owner needs.
Final 5 minutes: agree how progress will be reviewed and how users can contribute feedback.

Record the decision

Priority barrier and affected experience
Named owner and supporting roles
Process change and required resources
Success evidence and review date
Escalation route if the change stalls

Questions that reveal culture

Who can stop a release when access is blocked? Who has time and budget to improve the workflow? How does user feedback reach decision-makers? What will keep the change working beyond this meeting?

Next step: capture the agreed action in the 90-day planner.

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