Accessibility culture audit

Examine the organizational practices behind accessibility outcomes.

This pilot instrument uses six working audit areas. It is an initial operational tool to test and refine, not a validated ACLT scale or a technical conformance audit.

Set a repeatable scope

Review one team and one service journey. Use records, interviews, and feedback from disabled participants to support ratings. Repeat with the same scope and evidence window at follow-up.

How measurement works

Rate each practice from 0 to 4. Unknown items stay unscored. Each area is the mean of its assessed items; the overall index is the mean across all assessed items divided by 4, expressed as a percentage. Report evidence coverage beside the index. Equal weights are a starting convention for the pilot, not proven importance weights.

Compare the same assessed items at baseline and follow-up. A higher score with lower evidence coverage is not sufficient evidence of improvement.

Team and service journeyEvidence window and review date

Leadership and prioritiesA named leader reviews accessibility outcomes and removes blockers.Evidence or reason for this ratingAccessibility priorities have assigned resources and review dates.Evidence or reason for this rating

Governance and authorityDecision owners can act on accessibility findings before release or purchase.Evidence or reason for this ratingResponsibilities and escalation routes are documented and used.Evidence or reason for this rating

People and participationDisabled people contribute to the service decisions being reviewed.Evidence or reason for this ratingReported barriers receive a response and a tracked resolution.Evidence or reason for this rating

Everyday practiceAccessibility checks occur during planning, procurement, and delivery.Evidence or reason for this ratingTeams verify fixes and track repeat barriers.Evidence or reason for this rating

Learning and capabilityPeople receive role-specific learning and can apply it to their work.Evidence or reason for this ratingTeams use feedback to change working practices.Evidence or reason for this rating

Measurement and accountabilityThe team tracks task outcomes and the cost of barriers.Evidence or reason for this ratingLeaders review progress and follow through on agreed actions.Evidence or reason for this rating

Connect practice to real outcomes

Track task success (completed tasks ÷ attempts), assistance requests, rework hours, accessibility-related support contacts, repeat barriers, and median resolution time. Define each measure’s source, owner, denominator, and review period before the pilot. Record counts alongside rates.

Collect only necessary information and use anonymized evidence references. This form stays in your browser session until you download it; nothing is submitted to ACLT Institute.

Use this audit in a pilot →