Start with a focused pilot
One team. One service journey. A measurable starting point and a practical change.
Begin with a small pilot to learn whether changes in organizational practice reduce barriers for people. Scope and measures are agreed before work begins.
A proposed 90-day pilot
- Weeks 1–2: define the problem. Choose a journey such as an application, purchase, appointment, or employee workflow. Identify affected people, decision owners, and the evidence available.
- Weeks 3–4: establish the baseline. Complete the culture audit with evidence. Observe task outcomes with disabled participants and select two or three outcome measures.
- Weeks 5–10: test changes. Assign owners and authority. Change one or two working practices, such as procurement gates, planning requirements, or issue escalation. Review progress every two weeks.
- Weeks 11–12: review and decide. Repeat the audit and task measures. Document what improved, what did not, and whether to adapt, extend, or stop the approach.
Agree measurable targets
For example, a team might aim to reduce accessibility-related rework hours by 20% or increase completion of a selected task by 15 percentage points. These are illustrative targets to negotiate after the baseline, not promised results.
What the pilot produces
- A scoped baseline and evidence-backed culture profile.
- An action plan with named owners, deadlines, and review points.
- A before-and-after outcome report with counts, rates, and participant feedback.
- A recommendation for the next phase, including unresolved barriers and lessons learned.
Before-and-after changes alone do not prove causation. Record changes in participants, task difficulty, service volume, and other conditions that may affect results.
Explore a pilot with ACLT Institute
Use the contact page to describe your sector, team, service journey, and current accessibility challenge. Pilot scope, availability, participation arrangements, and any fees must be agreed directly.
Discuss a pilot → · Try the culture audit →
The foundation behind the work
Accessibility Culture Leadership Theory examines how leadership cultivates the organizational conditions for sustainable accessibility. Pilot findings will inform refinement of the audit and its practical use.